Tactical Negotiation® - Manage difficult encounters
Challenging encounters in working life are increasing and the way they are managed affects, among other things, the organization’s ability to function, efficiency and well-being at work. Particularly in front-line work, it is important to be able to recognize the importance of different emotional states in interaction situations, so that communication between people is open and constructive.
Good interpersonal skills are a critical component of professional and managerial competence. Giving feedback, communicating about changes in working life and resolving various conflicts of interest is made easier by learning to face uncomfortable situations with more courage, by being able to manage one’s own emotional states better and by being able to grow one’s own internal authority to a new level. At the heart of coaching is building trust, empathy and the ability to understand other people’s behavior.
With this training:
- You will be able to face uncomfortable encounters more easily
- Learn to manage your own fear and stress reactions
- Automatically recognize the other person’s emotional states
- Be able to use constructive interaction in difficult encounters
- Build trust and deepen interactions
- Know how to resolve conflict situations
- Get out of challenging situations more quickly
Constructive interaction and the ability to manage challenging situations are today’s most important workplace skills. Trust your professionals and make sure that challenging encounters at work don’t drain the resources of your experts.
Sami Sallinen has coached the following organisations, associations and government with excellent results.
Interested in our business coaching?
Tell us more about your coaching needs and wishes and we will contact you. All business coaching is tailored to meet the specific needs and challenges of our clients’ work environment.